‍Effective: October 2026

These Terms & Conditions apply to bookings made with Sydney Privé.

By confirming a booking, paying a deposit or other amount towards a booking, or otherwise accepting a Sydney Privé proposal or itinerary, the Client acknowledges that they have read and accepted these Terms & Conditions.

Where a booking is made on behalf of other guests, the person making the booking is responsible for bringing these Terms & Conditions, including relevant safety and participation requirements, to the attention of all members of their party.

1. Sydney Privé Experiences

Sydney Privé provides private touring, hosting, itinerary design and curated travel experiences throughout Sydney, New South Wales and other parts of Australia.

Depending on the itinerary, a service may be:

a. operated directly by Sydney Privé, including private guiding, hosting and certain touring and transport services; or

b. arranged by Sydney Privé but supplied and operated by an independent third-party provider, such as a yacht or vessel operator, aircraft or helicopter operator, hotel, restaurant, winery, attraction, activity provider, chef, photographer or other supplier.

This distinction is important because different booking, cancellation, operational and safety conditions may apply to third-party services.

2. Third-Party Providers

Where Sydney Privé arranges a service supplied by an independent third-party provider, Sydney Privé acts as an arranger or intermediary in relation to that service and does not control the provider's day-to-day operations.

Third-party services may be subject to the provider's own:

• terms and conditions;
• cancellation and amendment policies;
• payment requirements;
• passenger or guest restrictions;
• insurance requirements;
• safety procedures; and
• operating rules.

By instructing Sydney Privé to book or confirm a third-party service, the Client acknowledges that the applicable supplier conditions may also form part of the booking.

Sydney Privé will take reasonable care in selecting and arranging third-party providers and, where reasonably practicable, will communicate material conditions affecting the booking, particularly significant cancellation or non-refundable conditions.

Operational and safety decisions relating to a third-party service remain with the relevant provider and its authorised personnel, including a vessel's Captain or Master, aircraft Pilot, activity instructor or venue operator.

3. Booking Confirmation and Payment

A booking is confirmed when Sydney Privé has received the payment or deposit specified in the proposal, invoice or booking confirmation and any other acceptance or documentation reasonably required for the booking.

Unless otherwise stated, all prices are quoted in Australian dollars and include GST where applicable.

Payment may be made using the payment methods offered by Sydney Privé.

Some third-party services may require immediate payment, a non-refundable deposit or full payment earlier than Sydney Privé's standard payment arrangements. These requirements will be communicated where applicable.

A booking is not guaranteed until the required payment and confirmation have been received.

4. Cancellation by the Client

All cancellations must be submitted in writing to matt@sydneyprive.com.au.

Unless different cancellation conditions have been disclosed in the Client's proposal, itinerary, invoice or booking confirmation, the following cancellation policy applies to services operated directly by Sydney Privé.

Standard Period

More than 7 days before the experience 25%

Between 72 hours and 7 days 50%

Within 72 hours 100%

Holiday Period — 1 December to 31 January

More than 21 days before travel No Sydney Privé cancellation fee*

Between 14 and 21 days 50%

Within 14 days100%

*Any non-refundable or non-recoverable third-party costs remain payable.

Cancellation takes effect when Sydney Privé receives written notice.

5. Custom Itineraries and Third-Party Cancellation Costs

Custom and multi-day itineraries frequently involve Sydney Privé committing funds to third-party providers before the Client travels.

These may include accommodation, vessel charters, private aircraft, helicopters, seaplanes, restaurants, catering, event tickets, attractions and other experiences.

Third-party cancellation conditions apply in addition to Sydney Privé's cancellation policy.

Where Sydney Privé has paid, committed or become liable to pay an amount to a third-party provider on the Client's instructions, that amount will be refundable only to the extent that Sydney Privé is entitled to recover it from the relevant provider, subject always to the Client's rights under applicable law.

Some services may therefore become partially or entirely non-refundable from the time they are confirmed.

Where a third-party service has particularly restrictive cancellation conditions, Sydney Privé will endeavour to bring those material conditions to the Client's attention before confirmation.

6. Amendments and Changes Requested by the Client

Sydney Privé understands that travel plans can change and will make reasonable efforts to accommodate amendment requests.

All amendments are subject to availability and any conditions or additional costs imposed by Sydney Privé or third-party providers.

Changing a date, guest numbers, accommodation, activity or other significant element may constitute a cancellation and rebooking under a third-party provider's terms.

Special-event tickets, theatre tickets and certain prepaid experiences may be non-refundable or non-transferable once confirmed.

A Client may leave an experience early after notifying their Sydney Privé Host. No refund will ordinarily be provided for voluntarily unused portions of an experience, subject to applicable law.

7. Itinerary Changes

Sydney Privé experiences are individually curated and itineraries are intended as a guide to the planned experience rather than a guarantee that every component will occur at an exact time or in an exact sequence.

Sydney Privé may reasonably alter an itinerary because of circumstances including:

• weather or environmental conditions;
• traffic or accidents;
• road closures;
• bushfires, floods or other natural events;
• National Park or walking-track closures;
• venue or supplier availability;
• mechanical or operational issues;
• safety considerations; or
• other circumstances outside Sydney Privé's reasonable control.

Where reasonably practicable, Sydney Privé will endeavour to provide a suitable alternative of comparable standard where a planned inclusion becomes unavailable.

Sydney Privé does not guarantee wildlife sightings, weather conditions, particular photographic conditions or other naturally occurring circumstances.

8. Weather

Unless otherwise advised, Sydney Privé experiences operate in varying weather conditions.

Rain or other adverse weather does not automatically constitute cancellation of an experience.

Sydney Privé may modify an itinerary where reasonably necessary because of weather affecting safety, accessibility or the practical operation of the experience.

For services operated by third parties, including vessel and aviation services, the relevant Captain, Pilot or authorised operator has final authority to determine whether and how that service can safely operate.

A vessel route, anchorage, aircraft route, activity location or other component may therefore be changed for operational or safety reasons.

Where a third-party provider postpones or cancels a service because of weather, any refund, credit or rescheduling will be determined by the applicable provider's terms and applicable law.

9. Walking, Fitness and Natural Environments

Certain Sydney Privé experiences involve walking in natural environments, including National Parks and the Blue Mountains.

Unless otherwise stated, an experience described as requiring a basic level of fitness may involve approximately 60–90 minutes of walking, including uneven or unsealed tracks, steps, inclines and potentially loose, wet or slippery surfaces.

Conditions can change because of rain, heat, wind, fallen vegetation and other natural circumstances.

Participation in outdoor activities involves inherent risks including slips, trips, falls, dehydration, heat or cold exposure, encounters with wildlife and delayed access to assistance in remote locations.

Clients are responsible for considering whether the proposed activity is suitable for their circumstances and for wearing appropriate footwear and clothing.

Clients should advise Sydney Privé before travel of mobility requirements or other circumstances that may reasonably require the itinerary to be modified.

Sydney Privé may modify, shorten, substitute or discontinue a walk or other activity where reasonably considered necessary for safety.

Nothing in Sydney Privé's description of an activity as requiring a particular fitness level constitutes medical advice or a guarantee that the activity will be suitable for every individual.

10. Boat Charters, Aviation and Other Recreational Activities

Certain Sydney Privé itineraries may include or offer optional activities including:

• private vessel and yacht charters;
• swimming and water activities;
• stand-up paddleboarding and other watersports;
• private aircraft flights;
• helicopter or seaplane flights;
• quad biking;
• hiking and bushwalking; and
• other recreational or adventure activities.

These activities may involve risks additional to ordinary vehicle-based touring, including risks associated with water, sea and weather conditions, turbulence, aircraft or vessel operations, equipment, physical activity and remote environments.

Participation is subject to the requirements, conditions and safety directions of the relevant provider.

The relevant Captain, Pilot, instructor or authorised operator has final authority concerning operational and safety matters and may alter, restrict, postpone, terminate or cancel an activity where reasonably necessary for safety, weather, regulatory or operational reasons.

Clients must comply with reasonable safety instructions.

Sydney Privé does not guarantee a particular vessel, aircraft, route, flight path, anchorage, swimming location or other operational element controlled by an independent provider.

11. Health, Mobility and Medical Considerations

Clients are responsible for considering whether they are physically able to participate safely in their selected itinerary.

Sydney Privé does not provide medical advice.

A Client who is uncertain whether an activity is appropriate for their circumstances should obtain appropriate professional advice before participating.

Clients should advise Sydney Privé before travel of mobility limitations, accessibility requirements or other circumstances relevant to Sydney Privé's ability to safely provide the agreed experience.

Sydney Privé will make reasonable efforts to accommodate disclosed requirements but cannot guarantee that every destination, walking track, vessel, aircraft, venue or third-party activity will be accessible or suitable.

Sydney Privé may reasonably modify an activity where necessary to protect the safety of a Client or other participants.

12. Children

Parents and guardians remain responsible for the supervision, behaviour and welfare of children travelling with them unless a particular service expressly provides otherwise.

Child seats and other special requirements should be requested before travel.

Age, height, weight or other participation restrictions imposed by third-party providers must be observed.

13. Food Allergies and Dietary Requirements

Clients must advise Sydney Privé of known food allergies and dietary requirements as early as reasonably possible and preferably at the time of booking.

Sydney Privé will communicate disclosed requirements to relevant food and beverage providers but cannot guarantee an allergen-free environment or the complete absence of cross-contamination where food is prepared or supplied by independent restaurants, caterers, chefs, wineries, vessels or other providers.

Clients with serious or potentially life-threatening allergies should advise Sydney Privé of the severity before booking food-related experiences and should carry any medication prescribed for their condition.

14. Alcohol, Conduct and Safety

Clients must behave responsibly and comply with reasonable directions given by Sydney Privé and third-party operators.

Sydney Privé or a third-party provider may prevent a Client from participating in an activity, modify an experience or terminate participation where the Client's conduct, intoxication or refusal to comply with reasonable safety directions creates a material risk to themselves, other guests, staff, property or the operation of the experience.

Illegal drugs are not permitted.

Where an experience is terminated or materially affected because of serious misconduct by a Client or member of their party, no refund will ordinarily be available for the unused portion and the Client may be responsible for reasonable additional costs caused by that conduct, to the extent permitted by law.

15. Personal Property

Clients are responsible for their luggage, passports, cameras, electronic equipment, valuables and other personal belongings.

Clients should not leave valuables unattended in vehicles, vessels or other locations.

Sydney Privé is not responsible for loss, theft or damage to personal property except to the extent that Sydney Privé is legally responsible and that liability cannot lawfully be excluded or limited.

16. Cancellation or Failure by a Third-Party Provider

Occasionally, an independent provider may cancel, postpone or materially change a service because of weather, mechanical failure, operational requirements, regulatory restrictions or other circumstances.

Where this occurs, Sydney Privé will use reasonable efforts to assist the Client in obtaining an available:

refund, credit, rescheduling or suitable alternative, according to the relevant provider's terms and applicable law.

Sydney Privé is not required to personally fund or provide a refund for money retained by an independent provider where Sydney Privé acted only as arranger or intermediary, except where Sydney Privé is legally required to do so.

17. Events Beyond Reasonable Control

Sydney Privé will not be responsible for failure or delay in providing an experience to the extent that performance is prevented or materially affected by circumstances beyond Sydney Privé's reasonable control.

These circumstances may include severe weather, bushfire, flood, natural disaster, road or National Park closures, government restrictions, industrial action, major transport disruption or comparable unforeseen events.

Where such circumstances materially affect a booking, Sydney Privé will act reasonably in determining whether the affected service can be modified, substituted, rescheduled, credited or refunded, having regard to:

• services already provided;
• costs already reasonably incurred;
• amounts committed to third-party providers;
• the relevant supplier's terms; and
• the Client's rights under applicable law.

18. Liability, Risk and Australian Consumer Law

Sydney Privé will exercise reasonable care and skill in providing services it operates directly and in selecting and arranging services provided by independent third parties.

Clients acknowledge that travel, outdoor environments and recreational activities may involve inherent and obvious risks and voluntarily participate in the selected activities subject to those risks.

To the maximum extent permitted by law, Sydney Privé is not liable for loss, damage, delay, injury, cancellation or additional expense caused by circumstances outside Sydney Privé's reasonable control or by the acts or omissions of an independent third-party provider where Sydney Privé is not legally responsible for those acts or omissions.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Where the law permits liability relating to recreational services to be excluded, restricted or modified by contract, these Terms & Conditions are intended to operate to the maximum extent permitted by law.

19. Travel Insurance

Sydney Privé strongly recommends that all Clients obtain comprehensive travel insurance from the time of booking.

Appropriate insurance should include, where relevant:

• trip cancellation and curtailment;
• medical expenses;
• travel interruption or delay;
• lost or damaged luggage and personal belongings; and
• recreational or adventure activities included in the itinerary.

Purchasing travel insurance is the Client's responsibility.

A Client's decision not to obtain travel insurance does not alter the cancellation conditions applicable to their booking.

20. Special Requests and Accessibility

Any special request, accessibility requirement or other material requirement should be communicated to Sydney Privé as early as reasonably possible.

Sydney Privé will make reasonable efforts to accommodate requests but cannot guarantee that every request can be fulfilled.

Additional costs associated with a requested service or modification will be disclosed before being incurred where reasonably practicable.

Where a requested activity cannot safely or reasonably be provided, Sydney Privé will endeavour to discuss an appropriate alternative with the Client.

21. Accuracy of Information

Clients are responsible for ensuring that information provided to Sydney Privé in connection with a booking is accurate and complete, including guest numbers and information reasonably required by third-party providers.

Sydney Privé is not responsible for additional costs or inability to provide a service resulting from materially incorrect or incomplete information supplied by the Client.

22. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

The parties submit to the jurisdiction of the courts and tribunals of New South Wales and courts competent to hear appeals from them.

23. Acceptance of Terms

By paying a deposit or other amount towards a Sydney Privé booking, the Client confirms that they have read and accepted these Terms & Conditions.

Where the booking includes services supplied by independent third-party providers, those services may also be subject to the provider's own booking, cancellation, operating and safety conditions.

These Terms & Conditions are subject to any rights available to the Client under applicable Australian law.

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